Question 1

What areas do you serve?

Accepted Answer

Rapid Refurb serves North Carolina, including Greensboro, High Point, Winston-Salem, Hickory, Statesville, Randleman, Fayetteville, Sanford and surrounding communities. Not sure if we cover your area? Give us a call or submit a quote request and we'll let you know.

Question 2

How do I get a quote?

Accepted Answer

Getting a quote is easy — just fill out the contact form on our website or give us a call. We'll schedule a time to assess your project right away!

Question 3

Are you licensed and insured?

Accepted Answer

Yes. Rapid Refurb, LLC is fully licensed and insured for the work we perform. We carry general liability insurance to protect your home and our crew throughout every project.

Question 4

Do you work with insurance companies?

Accepted Answer

Yes. We work directly with homeowners and their insurance adjusters to help document damage and coordinate repairs. We can assist with the claims process to make things as smooth as possible for you.

Question 5

How quickly can you respond to water or flood damage?

Accepted Answer

We understand that water damage is time-sensitive. We aim to respond within 24 hours of your call. The faster we can assess and begin mitigation, the less secondary damage like mold and structural deterioration you'll face.

Question 6

What does your workmanship warranty cover?

Accepted Answer

Rapid Refurb provides a 7-year workmanship warranty on all completed projects. It covers defects in workmanship including improper installation of fixtures and fittings, and failure to meet building codes. It does not cover normal wear and tear, damage from misuse or neglect, or materials supplied by the homeowner.

Question 7

What types of repairs and restoration do you handle?

Accepted Answer

We specialize in water and flood recovery, fire and smoke restoration, storm and emergency repairs, and full reconstruction and remodeling. Whether it's insurance-related damage or a planned renovation, we handle it all.

Question 8

How long does a typical project take?

Accepted Answer

Project timelines vary based on the scope of work. Minor repairs may be completed in a few days, while full reconstruction can take several weeks. We'll give you a clear timeline during the estimate process and keep you updated throughout.

Question 9

Do you offer financing?

Accepted Answer

Yes! We partner with financing providers so you don't have to put a major repair or renovation on hold due to budget concerns. Ask us about financing options when you request your quote and we'll walk you through what's available.

Question 10

What should I do first if I have water damage?

Accepted Answer

First, stop the source of water if it's safe to do so (shut off the main water valve if needed). Then document the damage with photos before touching anything. Remove standing water if possible and call Rapid Refurb immediately — the sooner we start, the better the outcome.

Frequently Asked Questions

Which areas do you serve in North Carolina?

How can you get a quote from Rapid Refurb?

Are you licensed and insured for your project?

Can you help with your insurance claim?

How quickly can you respond to water or flood damage?

What does your workmanship warranty cover?

What types of repairs and restoration do you handle?

How long does a typical project take?

Do you offer financing?

What should you do right away after water damage starts?