Frequently Asked Questions

Rapid Refurb serves North Carolina, including Greensboro, High Point, Winston-Salem, Hickory, Statesville, Randleman, Fayetteville, Sanford and surrounding communities. Not sure if we cover your area? Give us a call or submit a quote request and we'll let you know.

Getting a quote is easy — just fill out the contact form on our website or give us a call. We'll schedule a time to assess your project right away!

Yes. Rapid Refurb, LLC is fully licensed and insured for the work we perform. We carry general liability insurance to protect your home and our crew throughout every project.

Yes. We work directly with homeowners and their insurance adjusters to help document damage and coordinate repairs. We can assist with the claims process to make things as smooth as possible for you.

We understand that water damage is time-sensitive. We aim to respond within 24 hours of your call. The faster we can assess and begin mitigation, the less secondary damage like mold and structural deterioration you'll face.

Rapid Refurb provides a 7-year workmanship warranty on all completed projects. It covers defects in workmanship including improper installation of fixtures and fittings, and failure to meet building codes. It does not cover normal wear and tear, damage from misuse or neglect, or materials supplied by the homeowner.

We specialize in water and flood recovery, fire and smoke restoration, storm and emergency repairs, and full reconstruction and remodeling. Whether it's insurance-related damage or a planned renovation, we handle it all.

Project timelines vary based on the scope of work. Minor repairs may be completed in a few days, while full reconstruction can take several weeks. We'll give you a clear timeline during the estimate process and keep you updated throughout.

Yes! We partner with financing providers so you don't have to put a major repair or renovation on hold due to budget concerns. Ask us about financing options when you request your quote and we'll walk you through what's available.

First, stop the source of water if it's safe to do so (shut off the main water valve if needed). Then document the damage with photos before touching anything. Remove standing water if possible and call Rapid Refurb immediately — the sooner we start, the better the outcome.